Get in Touch with Support

Languages and Hours by Channel

Live chat is answered in English and Bahasa Malaysia from 8am to midnight, seven days a week. The form is checked in English only, and replies come during the same window but may be delayed if submitted late. If you message the form after midnight, expect a reply the next morning. Live chat sessions that begin just before midnight are seen through until the issue is resolved, even if the clock passes 12.

What to Have Ready for Faster Help

Before you open the chat, note your account username, the approximate time of the transaction, and the payment channel used (e-wallet like Touch 'n Go or bank transfer). This cuts the back-and-forth by half. Having these details ready means the first reply can often resolve the issue in one go. Without them, the agent will ask for each piece separately, which slows the process for you.

Expected Reply Times

Live chat replies are instant during operating hours; you will see the first response within 30 seconds. If the queue is long, a bot will hold your place and an agent picks up as soon as one is free. The contact form receives a reply within four hours on weekdays and within eight hours on weekends. You will get an email confirmation when the form is received, so you know it is in the queue.

Live Chat and Contact Form

Live chat opens from the bottom-right corner of the lobby; a green icon with a speech bubble. Use it for anything that needs a quick answer, such as verifying a deposit or unlocking your account. The contact form lives under the “Help” tab in your account menu. It is best when you need a written record of the conversation, for example disputing a bonus or requesting a logged action.